Refund policy

Refund & Return Policy

At Eseula, we strive to ensure you are 100% satisfied with your purchase. To provide the best service, we have established the following policy:

• Inspection Upon Delivery: Customers are required to inspect their order while the courier is present.

• On-the-Spot Returns: If you decide not to keep the order, you must return it directly to the courier at the doorstep.

• Shipping Fees: Please note that in the event of a return (not accepting the order), the customer is responsible for paying the shipping fees to the courier.

• Final Sale: Once the courier leaves the delivery location and the order is accepted, we cannot process any further returns or refunds unless there is a manufacturing defect.

• Non-Returnable Items: For hygiene reasons, certain items such as earrings cannot be returned once the packaging is opened or the courier has departed.