Shipping policy

At Eseula shop, we want you to love everything you receive. That’s why you are always welcome to inspect your pieces upon delivery before making your payment.

Flexible Delivery Options Just For You: ​🛍️

​Full Return: Changed your mind? If you decide not to keep the order, you can return it directly with the courier and only pay the shipping fee.

​Partial Receipt: Not ready for the whole order? No problem! You can select only the pieces you love and pay for those at the time of delivery.

​We want your Eseula shop experience to feel perfectly tailored to you. ✨

​📦 Shipping & Delivery Details: ​📦

​Delivery Timeline: Shipping charges are calculated at checkout based on your governorate. Once shipped, you can expect your order within:

​Cairo & Giza: 2–4 business days.

​Other Governorates: 3–6 business days.

​Undelivered Packages: We know life gets busy! However, if the courier is unable to reach you after multiple attempts, the order will unfortunately be canceled. Please note that future orders may require a pre-payment (deposit) to be processed.

● ​Advance Shipping: Please note that certain destinations require shipping fees to be paid in advance before dispatch.

​●  Important Guidelines:

​Policy Window: To ensure product safety, please note that no refunds or exchanges can be accepted once the courier has left.

​Damaged or Incorrect Items? If there is any issue or you receive a wrong/damaged item, please contact us immediately via Instagram DM, WhatsApp, or email so we can sort it out for you right away.

​Thank you for shopping with Eseula shop ✨️